Most items sold on Hano Lighting may be returned for a refund within 30 days upon receiving your order if they meet all applicable return & exchange requirements listed below.
1. Return & Exchange Requirements for Return-Eligible Items
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All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
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When returning or exchanging items, customers must use a shipping method providing tracking information.
Please Note:
Items returned without authorization will not be accepted. We will not be responsible for any lost return/exchange shipments.
2. Non-returnable Items
On-sale items or gift cards are non-refundable. Damage or loss caused by customers is non-refundable.
3. General Return Process
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Return Method: By Mail
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Initiate a return: Please email us at contact@hanolighting.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility of your return request within 3 business days.
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Ship the item back: If your return is accepted, we’ll send you the return address and you should return items using your own shipping label.
4. Return Charge
If the return is due to our problems (such as incorrect products or quality problems with products), we will provide a full refund, including the return shipping fee.
If the return is due to the buyer’s reasons (such as not liking or no longer wanting the item, or ordering the wrong product/size), you should pay the return shipping costs and a restocking fee of 10% of the product price.
5. Our Terms of Service
This website is operated by Hano Lighting. Throughout the site, the terms "we", "us", and "our" refer to Hano Lighting. Hano Lighting offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
6. Company Information
Company: HNU ECOM DEVELOPMENT LLC
Company Address: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States
Employer Identification Number (EIN): 98-1920920
Phone: +1 (302) 557-3203
Note: This address does not accept returns. For returns, please contact our customer service team for assistance.
7. Contact Us
Do you have any further questions regarding your return? Contact our customer service team by email: contact@hanolighting.com